Our GUARANTEE to our VALUED CUSTOMERS is to give you quality Awards. GUARANTEE INCLUDES: Broken Figure Chipped Trophy Base Damaged Engraving Plate Damaged Plaque All Trophies and Awards purchased from us are GUARANTEED 100%. Our Policy has always been that you, the customer will always come first. Because without you there will be no USA TROPHIES & AWARDS and we will not be able to have the PRIVILEGE OF SERVING YOU WITH OUR QUALITY AWARDS! Buying on-line at times isn't easy to do because you don't see a face. But at USA TROPHIES & AWARDS, we want you to feel like we are working in your backyard. Whether you're one mile or a thousand miles away, we are here for you. When you place an order with us, you will be avised when your order is complete. We will call you the day items are shipped with a tracking #. We will also keep track of your order during transit. We will do a follow up call to make sure that your order has been received and that you are satisfied with the items you purchased from us. When you buy from USA TROPHIES & AWARDS you become part of our FAMILY. We can't stress enough how important, you the customer is to our business and how much you deserve the best service possible.